Have questions?

FAQ

Find all the answers below

PRODUCTS & STOCK

Do you have stock?

Yes, order online or in person. For project-based opportunities, we'll provide a complete proposal backed by our project management specialist, our engineering team, and our exceptional installers. Allow 6-8 weeks for custom or project-based orders.

Do you sell through dealers too?

Yes, we also a wholesale program available to material handling dealers across Canada. Contact us directly for more information.

Do you supply/install projects of all sizes?

Yes, from small rack additions to major warehouse expansions, we position ourselves as a trusted B.C. partner for all your racking requirements. Canada-wide solutions available on request.

What type of rack do you make?

We manufacture a teardrop style rack. It can be engineered for a variety of applications. We also have access to redirack equipment as an option.

What other products to you carry?

In addition to pallet rack equipment, we also supply/install cantilever rack, high density shelving systems, safety equipment, and material handling products. Check our online store or showroom for new product launches and availability.

CERTIFICATION & ENGINEERING

Are you CWB certified?

Our exclusive factory is CWB approved. All of our racking equipment is designed and engineered in Vancouver.

What steel do you use?

A36 steel

Do you supply engineered drawings?

Yes, our engineers provided stamped drawings and schedules for project-based orders. Other engineering services are available upon request.

Do you handle the permit process?

Yes, we include permit application services as a line item on quotations. We can also assist you in the process if you'll be directly applying.

RETURNS AND EXCHANGES

What is your return policy?

All products are non-refundable. In some cases, exchanges may be possible, for products purchased from stock unused in original packaging within 3 days of purchase.

STILL HAVE QUESTIONS?

Toll Free: 1-866-599-8531

Local: 604-868-2791

sales@racksteel.ca